Patient Rights and Responsibilities
- The patient is entitled to receive health care assistance according to his/her condition and the possibilities of the centre, without suffering any discrimination on grounds of age, gender, ideology, religion or socioeconomic status.
- A patient also has the right to be shown respect in all aspects of personality, human dignity and privacy, regardless of creed.
- The patient has the right to always know his/her status, and to receive comprehensive information on diagnosis, treatment, prognosis and disease progression and to know the different therapeutic alternatives and the associated possible complications and risks.
- The patient is entitled to know the name and profession level of the attending physician and other people involved in his/her care, including the person or persons to whom the patient may direct questions or complaints about matters not strictly medical.
- The patient has the right to have all information related to the disease process and his/her stay in the clinic treated as confidential.
- The patient has the right not to be subjected to research projects without giving written consent and provided that these projects do not represent any additional risk to his/her health.
- The patient has the right to decide freely to the options presented by the appropriate professional, except:
- When the patient is incapacitated, in which case, a relative or close friend will make the decision.
- When the urgency of the case does not allow delays that may cause permanent injury or risk of death.
- When the “non-intervention option” poses a risk to public health.
- The patient has the right to receive information of the records gathered during the whole process of his/her disease, to receive the discharge report after the stay at the centre and to submit suggestions and complaints deemed appropriate by depositing them in the appropriate mailbox or location.
- If the patient should have a complaint, the ways and means provided for that purpose must be used.
- At the time of admission, the patient must provide the contact details of his/her next of kin whom the centre should contact if needed, as well as the information about the entity which will be invoiced for the expenses incurred during the stay.
- If the patient decides to leave the centre on his/her own accord, he/she must sign a “Voluntary early discharge form” to exempt the centre from any liability.
- Smoking is prohibited in all areas of the centre. We would like to remind you that smoking seriously damages health.
- Once the patient has been duly informed and all doubts have been dealt with, the patient should sign the consent form to undergo treatment.
- The patient must comply with hospital’s rules, helping with the correct functioning of the centre, taking care of the facilities and showing respect to both the staff and other users.