Patient Rights and Responsibilities

Patient Rights

  1. The patient is entitled to receive health care assistance according to his/her condition and the possibilities of the centre, without suffering any discrimination on grounds of age, gender, ideology, religion or socioeconomic status.
  1. A patient also has the right to be shown respect in all aspects of personality, human dignity and privacy, regardless of creed.
  1. The patient has the right to always know his/her status, and to receive comprehensive information on diagnosis, treatment, prognosis and disease progression and to know the different therapeutic alternatives and the associated possible complications and risks.
  1. The patient is entitled to know the name and profession level of the attending physician and other people involved in his/her care, including the person or persons to whom the patient may direct questions or complaints about matters not strictly medical.
  1. The patient has the right to have all information related to the disease process and his/her stay in the clinic treated as confidential.
  1. The patient has the right not to be subjected to research projects without giving written consent and provided that these projects do not represent any additional risk to his/her health.
  1. The patient has the right to decide freely to the options presented by the appropriate professional, except:
  • When the patient is incapacitated, in which case, a relative or close friend will make the decision.
  • When the urgency of the case does not allow delays that may cause permanent injury or risk of death.
  • When the “non-intervention option” poses a risk to public health.

 

  1. The patient has the right to receive information of the records gathered during the whole process of his/her disease, to receive the discharge report after the stay at the centre and to submit suggestions and complaints deemed appropriate by depositing them in the appropriate mailbox or location.

 

Patient Responsibilities

  1. If the patient should have a complaint, the ways and means provided for that purpose must be used.
  1. At the time of admission, the patient must provide the contact details of his/her next of kin whom the centre should contact if needed, as well as the information about the entity which will be invoiced for the expenses incurred during the stay.
  1. If the patient decides to leave the centre on his/her own accord, he/she must sign a “Voluntary early discharge form” to exempt the centre from any liability.
  1. Smoking is prohibited in all areas of the centre. We would like to remind you that smoking seriously damages health.
  1. Once the patient has been duly informed and all doubts have been dealt with, the patient should sign the consent form to undergo treatment.
  1. The patient must comply with hospital’s rules, helping with the correct functioning of the centre, taking care of the facilities and showing respect to both the staff and other users.